Order with confidence.
We aim to delight.
We want our customers to jump for joy with our products and our service. However, sometimes errors do occur and on this rare occasion, if there is an error with your order or if you have an opinion to express (your feedback is really important to us), then please call us on +44 0117 316 1818
from Monday-Friday 9am - 7pm; and Saturday 10am - 4pm.
You can also fax us on +44 0117 316 1801
or email us at firstname.lastname@example.org
. All of our telephone calls are recorded for quality control and training purposes.
Alternatively, click here to read our frequently asked questions (FAQs).
Need professional advice?
We are not a sales team. We are a team of beauty therapists and consultants. This means that our staff have trained in accredited institutions to become skin care specialists and/or beauty therapists. Our head therapist has practised her skills in spas around the world, so you know that your advice is reviewed by a professional who really does know "skin".
Your Order ID Number is important…
...and so is your full name and email address. If you have an order query, please email us your name, email address and order ID number.
Not completely comfortable with ordering through the web?
No problem. Call us on +44 0117 316 1818
and we will take your order and advise you over the phone. We accept Visa, Mastercard, Amex, Switch, Electron, Solo and cheques. We do not accept C.O.D.s.
For all orders which are placed before 1pm Mon – Fri, we will endeavour to dispatch the same day. For all orders that are placed after this time or on non working days we will endeavour to dispatch on the next working day. Delivery of UK orders is normally within five working days and EU orders are normally within ten working days of dispatch. We also have a next day delivery service for orders placed before 12pm on a working day.
Delivery Rates are as follows:
- Free standard delivery to UK addresses on all orders!
- £6.00 delivery charge for all orders being shipped to Europe
- £15.00 delivery charge for all orders being shipped Worldwide
Redelivery of returned orders will incur an additional shipping payment.
All delivery charges are subject to change.
We use DPD courier service for UK orders and DHL for European and International orders. Signatures are required upon delivery, so please ensure your delivery address is ready to accept deliveries. We do not deliver to P.O. Boxes.
Please note, we have recently changed our carrier to ensure an improved speed of delivery, but short term we are not able to offer tracking information via e-mail to our customers. In the event their order is not received by the anticipated date please contact our Customer Services department who will be able to track the parcel for you.
Click here for more Delivery Information.
We do hope that you will be pleased with your products, if for some reason you would like to return an item please return to us unopened within 30 days of purchase. Please note however that gift vouchers are non-refundable.
We offer a free consultation service which will ensure you are using the correct products for your skin type, therefore any products which are returned open we will be unable to refund.
If you do need to return your order/product, please contact our customer service team so we can issue a returned goods number (RGN) to speed up the refund/exchange process. Your items should be wrapped securely and sent Recorded Delivery with a note indicating whether you wish to have a refund or exchange and your contact details. You should then retain proof of postage. Once we have received your parcel we will be in contact to confirm the receipt of the returned goods and that your refund/exchange has been issued accordingly.